Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
great view
excellent location
needs renovation
limited dining options
7.4/10
Very good
Rooms
7.3
Location
8.7
Service
7.6
Dining
7.2
Guest reviews
7.4/10
based on 10 reviews
8.5
8.5/10 based on 2122 reviews
Alan
United Kingdom,
March
2024
8.6/10
The hotel offers simple but very comfortable rooms that are extremely clean, with wooden floors, nice firm bedding, and a clean bathroom. The staff is friendly, kind, nice, and polite, offering services like dry cleaning, welcome drinks, and pet amenities. The location is excellent, right in the heart of Bergen near the Bryggen and great restaurants. The dining experience is decent, and the facilities are well-kept.
Rooms
9.0
My room was simple yet very comfortable, with a good bathroom, comfortable bed, very clean, and great reading pillows.
Service
9.0
The staff was friendly, kind, nice, and polite, providing fantastic service throughout my stay.
Location
10.0
The hotel's location is excellent, right in the heart of Bergen near the Bryggen and many good restaurants, making it convenient to explore the city.
Dining
7.0
The dining experience was pretty decent, although I didn't get to enjoy it fully due to being out early most mornings. The glazed cakes were a nice touch.
Facilities
8.0
The facilities were well-kept and provided everything I needed during my stay.
Stewart
United Kingdom,
March
2024
8.0/10
My stay at the hotel was fantastic! The rooms were great, the staff was very helpful and nice to talk with, the location was perfect for exploring Bergen, and the dining experience was excellent. However, there were a few issues with the service and some areas needing improvement.
Rooms
9.0
The rooms were great, spacious, and very comfortable. The bathroom was a good size and very comfortable.
Service
7.0
However, there were some issues with disabled parking and communication regarding charges.
Location
8.0
The location was fantastic, within walking distance of all attractions and very close to Bryggen and the city.
Dining
8.0
The dining experience was extensive and of excellent quality, with breakfast served until 11.30am, which was perfect for a late sleeper.
Facilities
8.0
The hotel offered dry cleaning services, a welcome drink, and pet amenities, which was a nice touch.
Michael
United States,
March
2024
7.8/10
Staying at Bryggen was a delightful experience overall. The rooms were beautifully decorated and quite spacious, offering a lovely view and a central location near downtown attractions. However, the rooms faced the street rather than the harbor. The service was lacking in enthusiasm and attention to detail, missing key elements for a true 4-star experience. On the upside, the location was unbeatable, with easy access to Bergen's central station and popular sights. The dining experience was exceptional, offering a wide variety of delicious options, especially in these restricted times. While the facilities were satisfactory, some improvements could enhance the overall guest experience.
Rooms
8.0
I was impressed by the beautifully decorated and spacious room with a magnificent view. However, it faced the street, which was a minor downside.
Service
6.0
I found the service to be somewhat off-hand and lacking the warmth expected from a 4-star hotel. There were several small details that were overlooked, affecting the overall experience.
Location
9.0
The location at Bryggen was simply perfect, putting you right in the heart of Bergen with easy access to all key attractions. Walking distance to everything you'd want to see and do in Bergen.
Dining
9.0
The dining experience was exceptional, offering a wide variety of delicious options, especially appreciated during these challenging times. The early start for breakfast was a big plus.
Facilities
7.0
The overall facilities were satisfactory, but there is room for improvement to elevate the guest experience further.
Dave
United Kingdom,
January
2024
8.2/10
The hotel offers spacious rooms perfect for families with small children, boasting a great view. Although my room was a little larger than the first one, I found it excellent for my needs. The location is spectacular, just a two-second stroll from the Bryggen UNESCO site and close to various attractions. The dining experience was fantastic, especially the waffles, worth the wait. However, the limited dining options were a downside. The service was very helpful overall, though a bit blunt at times. The facility was well-equipped, offering dry cleaning services and pet amenities.
Rooms
9.0
The rooms were spacious and great for families with small children, offering a wonderful view.
Service
7.0
The service was friendly and helpful, though it had some bluntness when inquiring about parking.
Location
9.0
The hotel's location is fantastic, being very close to training and boat boarding places and a short stroll from Bryggen UNESCO site.
Dining
8.0
The dining experience was fantastic, especially the waffles, but can be improved in terms of variety.
Facilities
8.0
The facilities were well-equipped, including dry cleaning services and pet amenities.
William
United Kingdom,
November
2023
7.6/10
The hotel has a fabulous view overlooking the harbor, with spacious and bright rooms that need a little renovation. The location is excellent, right by the Bryggen. Service is extremely helpful, although some mattresses coverings could use an update. The dining experience was phenomenal, but it could benefit from renovations. Overall, a well-furnished hotel in a wonderful location.
Rooms
8.0
The rooms were fabulous, spacious, bright, and had the best view imaginable.
Service
7.0
The staff was super nice and quickly assisted us, but some mattress coverings need investing in.
Location
9.0
The location is wonderful, right in the heart of Bergen next to the Bryggen and other attractions.
Dining
7.0
The dining was good, although improvements and renovations are needed.
Facilities
7.0
The hotel facilities are good but could benefit from some renovation.
great view
needs renovation
Nina
United Kingdom,
July
2023
5.4/10
The hotel was a bit tired and shabby, with noisy surroundings, but the service was very helpful. The location was great near the harbour front area, although the dining experience was uninspiring.
Rooms
5.0
The rooms were filthy with bugs and the bathroom, sheets, and pillows were disgusting. The shower was awkward, and the overall cleanliness was below expectations.
Service
8.0
The service was very helpful, and the staff was friendly and service-oriented.
Location
7.0
The hotel is near the harbour front area of Bergen, offering a unique location for exploring the city.
Dining
5.0
The dining experience was uninspiring and poor compared to other establishments.
Facilities
5.0
The facilities seemed basic and could be improved to enhance the overall guest experience.
Joe
United States,
June
2023
7.4/10
I had a great stay at the hotel. The room was beautiful and good value for money, although it was a bit small. The service was accommodating, but some aspects were lacking for a 4-star experience. The location was excellent, right in the heart of Bergen. The dining experience was decent, with a fair choice of options. Overall, a comfortable stay with some room for improvement.
Rooms
8.0
The room was fairly small but good value for money and suited our needs. It had a large crack across one window, but overall was beautiful.
Service
6.0
The service was very accommodating, making the room available early in the morning. However, some details were missed, and the experience felt impersonal at times.
Location
9.0
The hotel's location was excellent, centrally located near the Harbour and fish market, making it easy to explore Bergen on foot. A perfect spot to enjoy all the attractions and restaurants.
Dining
7.0
The dining experience was adequate with a fair choice of options. Breakfast was good, but not a massive selection was available. It suited my needs during the stay.
Facilities
7.0
The hotel had the necessary facilities to ensure a comfortable stay, but some areas could use improvement to match the overall guest experience.
Leslie
United Kingdom,
May
2023
8.2/10
The hotel room was spacious and offered a great view of the harbor, but the noise from outside traffic and people was quite noticeable. Although the room had a small window, making it feel a bit confined, the size and harbor view were impressive.
Rooms
7.0
The room was spacious and offered a great view of the harbor, but the noise from outside traffic and people was quite noticeable. The small window made it feel a bit enclosed.
Service
9.0
The staff was very helpful and well-informed about the area, available transport, and even accommodated our late check-out request due to my wife feeling unwell. Their attentiveness was impressive.
Location
10.0
The hotel's location was fantastic, right in the heart of the town and close to Bryggen and Bergen Harbour. It was within walking distance of the harbor area and all amenities, making it very convenient.
Dining
7.0
The dining experience was good with plenty of choices, although at times it was a bit overcrowded with unhelpful staff. The smiling and helpful staff made the overall experience enjoyable.
Facilities
8.0
The hotel offered various facilities like dry cleaning services, a welcome drink, and pet amenities, enhancing the overall stay experience.
William
United States,
April
2023
8.2/10
My stay at the hotel was a mixed experience. The rooms, though big enough and with a great breakfast, felt a bit cold and noisy due to the nearby fan system. The service, however, was top-notch, with very helpful and welcoming staff ready to assist with any request. The location was a main highlight, being perfect for exploring Bryggen and having easy access to transportation options. Dining was excellent, with a wide selection of food, but it seemed better to start 30 minutes early. Despite some drawbacks, the experience was overall positive and convenient.
Rooms
7.0
My room, allocated as room 211, was big enough and the breakfast served was great. However, the room felt a bit cold and was noisy due to the nearby fan system.
Service
9.0
The staff at the hotel are very helpful, welcoming, and polite, always ready to assist with any request.
Location
9.0
The hotel's location is great, right next to Bryggen and near the train station that goes to the airport, making it a perfect choice for exploring the area.
Dining
8.0
The dining experience was excellent, with a very large selection of food on offer, including many different types of fish. It would have been more convenient if food was put out 30 minutes before the official breakfast time started.
Facilities
8.0
The hotel offers dry cleaning, a welcome drink, and pet amenities available for guests, enhancing the overall stay.
Andy
United Kingdom,
April
2023
6.6/10
My stay at the hotel was a mixture of positives and negatives. The rooms had a fabulous view overlooking the harbor, but they were below standard and uncomfortable due to renovations, with springs poking in our backs. The location was excellent, right by Bryggen, but it was also crowded because of the ongoing work.
Rooms
5.0
The rooms had a fabulous view overlooking the harbor, but were below standard and uncomfortable due to renovations, with springs poking in our backs.
Service
8.0
The service was super nice and quickly explained how to navigate to Old Town and the piers. The staff were pleasant, helpful, and nice to talk with.
Location
7.0
The location was excellent, being very close to the harbor area, Bryggen, and the funicular to Mount Floyen, but it was also crowded due to the renovation work.
Dining
7.0
The dining experience was good, but I couldn't take full advantage of it due to early morning departures. There was a good selection of hot and cold food.
Facilities
6.0
The facilities were limited, but the hotel offered dry cleaning, a welcome drink, and pet amenities.
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